Shipping & Service
Customer Service
CALL US
If you need help or would like to order by phone, call our Concierge team at 1-877-533-0090.
EMAIL US
Our Concierge team is available via email at orders@patzhall.com Monday-Friday from 9am to 5pm PST.
For the latest news on new release wines and upcoming events, find us on Facebook at Facebook.com/PatzHall
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Shipping Policy
State laws restrict or prevent shipping wine directly to consumers in some states. We are only able to ship wine purchased over the internet to the states listed in the table below. Deliveries can only be made to physical addresses. We cannot ship to Post Office boxes or APR/FPO addresses. Some states restrict the amount a consumer can have shipped from a winery. The information below is a summary of the quantities we can ship.
Final local and state taxes will be calculated on email order confirmation once the shipping address is reconciled in our system.
- Arizona(12 cases/year)
- California
- Colorado
- Connecticut(25 bottles/62 days)
- District of Columbia(1 case/month)
- Florida(permitted only to certain wet areas)
- Georgia(12 cases/year)
- Hawaii(6 cases/year)
- Idaho(24 cases/year)
- Illinois(12 cases/year)
- Iowa
- Kansas(12 cases/year)
- Kentucky(10 cases/month)
- Maine(12 cases/year - no products under 750mL)
- Maryland(18 cases/household/year)
- Massachusetts(12 cases/year)
- Michigan
- Minnesota(2 cases/year)
- Missouri(2 cases/month)
- Montana(18 cases/year)
- Nebraska(12 cases/year)
- Nevada(12 cases/year)
- New Hampshire(12 cases/year - permitted only to certain wet areas)
- New Mexico(2 cases/month)
- New York(36 cases/year - permitted only to certain wet areas)
- North Carolina(2 cases/month)
- North Dakota(3 cases/month)
- Oregon(5 cases/month)
- Pennsylvania(36 cases/year)
- South Carolina(2 cases/month)
- Tennessee(1 case/month - up to 3 cases/year)
- Texas(45 bottles/month - up to 181 bottles/year)
- Vermont(12 cases/year)
- Virginia(2 cases/month)
- Washington
- West Virginia(2 cases/month)
- Wisconsin(12 cases/year)
- Wyoming(2 cases/year)
Shipping rates are determined by the number of bottles purchased and also vary by location and service selected.
We provide the following shipping options:
- Overnight Shipping - Mon-Thurs
- 2nd Day Air - Mon-Wed
- Ground Shipping - Mon-Wed (subject to weather restrictions)
Orders in by midnight on Sunday, Monday and Tuesday usually ship the next day. Orders in by midnight on Wednesday through Saturday ship the following Monday.
During special promotions, please allow up to 3 business days for your order to be charged and processed, plus the estimated shipping timeframe for the shipping method you have selected. If you have any questions about your order or its delivery status, or if you have a time-sensitive request, please call us at 1-877-533-0090 or email us at orders@patzhall.com.
HOW MUCH DOES SHIPPING COST AND WHAT IS YOUR SHIPPING POLICY?
We ship wine on Monday through Wednesday via FedEx Ground for most orders. Orders in by midnight on Sunday, Monday and Tuesday usually ship the next day. Orders in by midnight on Wednesday through Saturday ship the following Monday.
During special promotions, please allow up to 3 business days for your order to be charged and processed, plus the estimated shipping timeframe for the shipping method you have selected. We are unable to hold shipments during promotions.
Shipping rates are determined by the number of bottles purchased and also vary by location and service selected.
Important: Your wine shipment must be signed for by someone who is at least 21 years of age. FedEx and UPS are not allowed to leave wine shipments on a doorstep.
Patz & Hall takes very seriously its commitments to sell our products to adults in a responsible manner and to prevent under-age access. To finalize your shipment, additional information may be needed for our comprehensive age verification process.
CAN I EXPEDITE SHIPPING?
Expedited shipping options are available for an additional charge. You will be presented with the option to select from available shipping options upon checkout.
DO YOU SHIP TO P.O. BOXES?
Unfortunately, we cannot ship to P.O. boxes, General Delivery, or APO/FPO.
When shipping wine, we strongly recommend that you use a business address if possible, as someone 21 or older must be available to sign for the shipment.
WHEN WILL I RECEIVE MY ORDER?
Orders in by midnight on Sunday, Monday and Tuesday usually ship the next day. Orders in by midnight on Wednesday through Saturday ship the following Monday.
During special promotions, please allow up to 3 business days for your order to be charged and processed, plus the estimated shipping timeframe for the shipping method you have selected. A total of three delivery attempts will be made before the shipment is returned to our facility. If you have any questions about your order or its delivery status, please email orders@patzhall.com.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
All online orders must be paid by credit card. We accept American Express, VISA, MasterCard or Discover.
WHO SHOULD I CONTACT IF I HAVE TROUBLE ORDERING?
If you are having trouble ordering wine from the Patz & Hall online store, please email orders@patzhall.com or call us at 1-877-533-0090 for personalized service. Your email or voicemail will be responded to within 24 hours during the week and 48 hours over the weekend by your Concierge Team. Please note that your Concierge Desk is open from 9am to 5pm PST on Monday through Friday.
Patz & Hall offers Ground, 2nd Day Air, and Expedited Next Day Delivery services. However, during extreme weather conditions or temperature variances, we want to ensure that the quality of your wine is not impacted. During such weather conditions, we may contact you to reschedule the shipment date for your order.
Please contact us regarding any of our products you deem damaged, flawed, or otherwise unsatisfactory. We will work with you directly to find a satisfactory solution as allowed by law. We may request that you return the unfinished portion of the original bottle along with any shipping materials and a copy of the purchase receipt. Any effort by us to refund, replace, or remediate any issues with one of our products is in no way an admission of guilt or wrongdoing. Please contact us at 1-877-533-0090 or orders@patzhall.com